Refund policy

Our 30‑day return policy states that you have 30 days after receiving an item to request a return.
To be eligible for a return, the item must be in the same condition in which you received it: unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, contact us at atelierdemontis@gmail.com.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items sent back without first requesting a return will not be accepted.
For any questions regarding returns, you can contact us at atelierdemontis@gmail.com at any time.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. This allows us to evaluate the issue and resolve it promptly.

Exceptions / non‑returnable items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, feel free to contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

14‑day cooling‑off period for the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing justification. As above, the item must be in the same condition in which you received it: unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
Once we have received and inspected your return, we will notify you to let you know whether the refund has been approved. If approved, you will be automatically refunded via your original payment method within 10 business days. It may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at atelierdemontis@gmail.com.